CapTel Internet-only (VOIP) users: If you move your phone to a new location (i.e., a different address), you must update your 911/Emergency Address so that emergency calls can be routed properly. Follow the instructions below to update your address.
Enter ESN
Located on a label on the bottom of your CapTel phone. Example below (be sure to use the number on YOUR CapTel phone, not the number in the example).
EXAMPLE:
