As a TRS service, CapTel captioning service is in full compliance with HIPAA requirements.
By law and per Federal Communications Commission (FCC) regulations, all captioned telephone calls fall within HIPAA guidelines for privacy protection. A BAA or Confidentiality Business Agreement is not required for your employee(s) who use CapTel captioning service to assist with their telephone use. Your organization is not violating HIPAA requirements by having an employee use CapTel captioning service for telecommunications support.
For information regarding captioning service and HIPAA confidentiality requirements, please see http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1716A1.doc