We’ve gathered some of the most common questions about captioned telephones and answered them in this helpful blog.
Captioned telephones, such as the CapTel phone, are designed to assist individuals with hearing loss by displaying real-time captions of phone conversations. These text-displayed phones can help those with hearing loss follow along to a phone conversation easier and feel more confident in phone communication. There are a lot of questions about captioned telephone and how they work. Here are answers to some common questions about these devices.
Are captioned telephones hearing aid compatible?
It depends on the brand, but yes, all CapTel phones are hearing aid compatible. They feature a built-in induction loop that transmits sound directly to the telecoil in your hearing aid, enhancing clarity and reducing background noise. They also feature a powerful speaker system, allowing you to adjust the volume of your phone as needed.
Do captioned telephones provide real-time captions?
Yes, CapTel phones display captions of your conversation in real-time. During conversation, the other party’s words are transcribed and appear on your phone’s screen, allowing you to read along and follow the conversation more easily.
Is there a cost associated with using captioned telephone services?
No, there is no charge to use the CapTel Captioning Service for people with hearing loss. The service is provided at no cost to individuals with hearing loss through a federally funded program, so it will not affect your monthly telephone bill.
Do I have to always have captions on?
No, you can toggle captioning services on or off depending on your needs and preferences. It’s just a click of a button to turn them off or back on again!
Are captioned telephones easy to use?
Yes, CapTel phones are designed to be user-friendly. They operate like standard telephones but with the added benefit of displaying captions. There are a few different models to choose from, which all have features such as adjustable font sizes, one-touch customer support, and built-in phone books to make them accessible and convenient. Some even have touch screens for maximum ease of use.
Is support available if I need assistance with my captioned telephone?
Absolutely. CapTel provides various support resources, including manuals, user guides, video tutorials, and 24/7 customer support services to ensure you can effectively use your captioned telephone at any time.
Can I see what others have to say about captioned phones?
Definitely. Visit our testimonials page for a full list, but the short answer is many people find captioned phone calls easy to use and improve their telephone communication.
Captioned phones are a great way to feel more secure and confident in your telephone communication. With a variety of phone options, CapTel is sure to have a phone suited to your needs and preferences. For more information, or help in choosing a model, get in touch with the CapTel team.
