CapTel Captioned Telephone
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Third Party Certification

Per recent FCC regulations, individuals with hearing loss may receive an Internet-based CapTel phone free of charge if they complete and submit a Third Party Certification of Eligibility.

The Third-Party Certification must be signed by a hearing health professional who confirms that the person applying has a hearing loss and would benefit from IP-based Captioned Telephone Service in order to communicate effectively over the phone.

NOTE: Third Party Certification ONLY applies to CapTel models that are Internet-based (i.e., that include an “i” in their model name, such as the CapTel 840i / CapTel 2400i / CapTel 880i).

Third Party Certification cannot be used for CapTel models that do not have an Internet connection. Certification does not apply for: CapTel 840 / CapTel 800 / CapTel 200.

Professionals qualified to sign the Third Party Certification:


  1. Download & print the Third Party Certification Form
  2. Have the form signed & dated by a hearing professional as listed above
  3. Fax the completed certification form to: 1-608-238-3008 or email to: