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Table of Contents

1 HOW CAPTEL WORKS

Thank you for choosing CapTel!

Action Needed – Registration

The Federal Communications Commission (FCC) requires that all CapTel 880iB users register. As you set up your new phone, please follow the registration directions on the display screen. The Captions feature cannot be activated until registration is complete and the Terms & Conditions of use have been accepted. For directions, please see Section 3.4 Registering Your CapTel Phone. Need help registering? Call 1-888-269-7477.

How the CapTel service works:

  1. Hearing caller calls CapTel user directly.
  2. Service transcribes everything they say into captions.
  3. Captions appear on CapTel phone or other visual display (such as an HDMI TV screen or a braille display) for the deaf and/or blind user to read.
  4. CapTel user responds by voice.
  5. Caller hears spoken voice.

The CapTel 880iB connects to both your telephone service and to your Internet service. Every time you make a telephone call, the phone uses the Internet connection to access a free Captioning Service. An operator at the Captioning Service uses speech recognition technology to generate captions of everything your caller says, and sends the captions back to your CapTel 880iB phone – where they can be viewed on your phone, on a large display screen, or on a Braille display.

You can enjoy conversations over the phone with the added help of written or Braille captions in case you miss anything.

NOTE: The CapTel 880iB phone does not generate captions of the phone call on its own. The phone works with the Captioning Service (over the Internet) to display captions during your calls.

NOTE: Per FCC requirements, your CapTel handset includes a reminder that no one other than the registered CapTel user should use your phone with the Captions featured turn ON. As long as the CAPTIONS button is turned OFF, others are welcome to use your CapTel phone.

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2 CAPTEL 880iB FEATURES AND LAYOUT

2.1 Features

Physical Dimensions

Power

AC Adapter: 6 VDC, 3 Amps (barrel is negative). Adapter is UL listed.

Dial Pad

Large Keys: 0.75” x 0.70”

Display

10.1” Backlit, graphical LCD color display 1024 × 600 pixels

Function Buttons

Controls

Indicator Lights

Handset

Type: HAC (Hearing Aid Compatible)

Dialing

Captions

Connections

Approvals

Conversation Memory

500 lines of captions (Warning: If the power supply is interrupted, or if you disconnect the phone’s AC adapter, you will lose all captions in memory.)

Answering Machine

NOTE: Your CapTel phone will periodically connect to the Captioning Service through the Internet and/or phone line connection to report its status and check for software updates.

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2.2 What is in the Box

Your CapTel 880iB includes the following parts:

Important! Use only the power adapter that came in the box with your CapTel 880iB

NOTE: Braille users should get in contact with CCS to receive the link for the digital braille format of the user manual.

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2.3 Physical Layout

Beginning from the front of the phone and moving backwards, you will find the following:

  1. Closest to the handset at the very front of the phone is the volume rocker bar. Pressing the left side of the volume rocker bar lowers the volume on your phone. Pressing the right side of the volume rocker bar raises the volume on your phone. The volume comes preset to a volume in the middle.

WARNING: The maximum volume setting on captioned calls is very loud. People who do not need amplification should not use the phone at the highest volume setting. The volume level automatically returns to a mid-range setting whenever the phone is hung up.

To prevent your CapTel phone from returning to a mid-range volume setting whenever the phone is hung up, see the section 10.1.4 Saving the Captions Volume for instructions on how to save the captions volume.

  1. Just above the volume rocker bar is the bottom row of the telephone keypad. These buttons are star, zero, and pound. To the right of these buttons is the Tone button.
  2. The next row of telephone keypad buttons contains seven, eight, and nine. To the right of these buttons is the Mute button.
  3. Above that are four, five, and six.
  4. To the right of these buttons is the Flash button. Some telephone service features like Call Waiting require a “hook flash.” The hook flash is a very brief interruption of the connection like hanging up the phone for one second. There is a brief click or silence on the line.
  5. Above four, five, and six is a row of buttons containing one, two, and three.
  6. To the right of one, two, and three is the Redial button, which lets you dial up to 10 most-recently called phone numbers. Lift the handset and press REDIAL button to dial the last phone number called. Leave the handset down and press the REDIAL button to review/dial up to the last 10 numbers called.
  7. There is a small space above the top row of telephone buttons, and then there is another row of buttons. These are speed dials one through three, followed by the customer service button.
  8. Above the speed dial buttons is a cluster of four navigation buttons. The round button on the left is “Yes.” The round button on the right is “No.” The triangular shaped buttons are “Up” and “Down.”

On the right side of the phone, on the side of the phone’s body, there are two ports, one of which is sealed off:

  1. A 3.5mm port. This port provides audio and a microphone, and can be used with a neckloop. It is compatible with any accessory that has a 3.5mm jack.

On the back side of the phone, there are three more ports:

  1. The port closest to the handset on the back side of the phone is the power port. The phone comes with a power cord that can be plugged into the power port and into a wall socket to provide the phone with power.
  2. The large port immediately to the left of the power port is the Ethernet port. The phone comes with an Ethernet cord that can be plugged into the Ethernet port on the phone, and into an Ethernet port on the wall to provide the phone with an Ethernet connection.
  3. To the left of the Ethernet port is the HDMI port. This is used to connect external HDMI displays to the phone for the low-vision setup.
  4. To the left of the HDMI port is the USB port, which is used to connect certain braille displays to the phone with a USB cord.
  5. The port furthest from the handset on the back side of the phone is the telephone port. The phone comes with a telephone cord that can be plugged into the telephone port on the phone, and into a telephone port on the wall to provide the phone with telephone service.

On the top of the phone, behind the handset and the cluster of navigation buttons, is the telephone’s screen. At most times it shows a blue home screen with the time displayed in the lower right corner. During calls, the screen displays captions in large font. The screen also displays the phone’s menu options when the menu is brought up.

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3 SETTING UP YOUR BRAILLE CAPTEL PHONE

3.1 Required Components

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3.2 Setting Up Your Braille CapTel Phone

3.2.1 Setup Process

Connect one end of the telephone cord to the CapTel 880i Braille Telephone’s telephone port, and the other end to the phone port. Depending on your setup, it could be plugged into a line splitter or to a surge protector (recommended to protect your phone from electrical surges that may travel through the phone cord).

The CapTel 880iB connects to your Internet service via an Ethernet cable (provided).

  1. Plug one end of the Ethernet cable into the port labeled “Ethernet”. Be sure to use the Ethernet cable that came with your new CapTel 880iB phone, as this will ensure compatibility.
  2. Connect the other end of the Ethernet cable into the port you use to access your Internet service. Depending on how your Internet service is set up for your home/office, you could be plugging into any of the following:
    • An available Ethernet port on a digital cable modem
    • An available Ethernet port on a DSL modem
    • An available Ethernet port on a router in your home
    • An available Ethernet port in a wall outlet

NOTE: When connected properly, LNK/ACT indicator light will glow. The LNK/ACT indicator light is located next to (to the left of) the Ethernet port in the rear of the CapTel 880iB. Use the examples in the following section (3.2.2 Example Setups) to match your setting with the correct installation method.

IMPORTANT: Ethernet cable will not work if it is connected between the phone and a personal computer.

  1. Connect the telephone power cord to a power outlet in the wall or in a power strip or surge protector, and then connect the other end to the CapTel 880i Braille Telephone. It is recommended to plug the power cord in as the last step, as doing so will activate the phone.

NOTE: Once your CapTel phone connects to the Internet, it automatically checks to make sure that you have the most current software version. If needed, your phone will automatically update its software over the Internet connection. Your CapTel phone may reboot as part of the update process. Once the entire process is completed, you will be able to continue with the installation.

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3.2.2 Example Setups

Example 1: All of the connection outlets (telephone, Internet, and power) are available in the same room that you are planning to use the CapTel 880iB.

NOTE: As many routers and modems have more than one available Ethernet port, and that one is always designated for the incoming Internet connection, the assistance of a sighted helper may be needed to make sure the cord is plugged into the correct port on the device.

Example 2: If there is not an available Ethernet port in your DSL or Cable Modem, you will need a router or switch that lets you connect more than one device to the Internet. Contact your Internet Service Provider to learn what router or switch will work with your modem. The router should support DHCP. Connect the router to your DSL/Cable Modem, then connect the CapTel 880iB to the router or switch using the Ethernet cable (as shown below).

If your Internet outlet is in a different room from where you plan to use CapTel, see the Setup Guide for instructions.

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3.2.3 Set the Time and Date

  1. CapTel shows you the current time and date setting. Use the UP or DOWN arrow buttons to move the blue highlight over the number that you want to change.
  2. On the dialing pad, press the key that lists the number you want to use.

Example: To set the time for 11:30, press the “1” key twice, then press the “3” key followed by the “0” key. If you are using a braille display, simply insert the numbers as you would normally.

NOTE: When you enter the date setting, only the last two numbers in the year can be changed.

  1. When you have set the time and date, press the YES key to save.

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3.3 Setting up your Braille Display

NOTE: Before you attempt to set up your braille display, make sure it is powered on. If you are not sure how to turn on your Braille display, please contact your Braille display’s manufacturer or refer to the user manual.

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3.3.1 Setup for Bluetooth

Please jump to section 11.4 How to Pair a Bluetooth Display with the CapTel 880iB for instructions on how to set up your braille display using Bluetooth. Note that this process will require the assistance of a sighted helper.

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3.3.2 Setup for USB

Note that only the Brailliant, Focus 40, and EDGE may be used with a USB connection.

The following is the process for connecting a display to the phone with USB:

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3.4 Registering your CapTel phone

The first time that you set up your CapTel 880iB, you will be asked to register your phone and agree to the Terms & Conditions for using CapTel. Registration is required by the FCC before the Captions feature can be activated. Once you complete this step, you will not need to register again, even if you move your phone to a new location.

NOTE: If your phone display shows different directions than the instructions below, please follow the directions on your CapTel phone display screen to complete your registration.

NOTE: This step will require the assistance of a sighted helper.

To register:

In some cases, the display screen may ask you to register your CapTel phone by going online or calling CapTel Customer Service. Follow the directions on the screen to register.

Register online at: www.CapTel.com/register or press the blue Customer Service button (refer to 2.2 Physical Layout on the location of the Customer Service button) to reach an Installation Help Specialist.

Once you’ve registered, press the CAPTIONS button to clear the registration screen and continue.

  1. The display screen alerts you that you should read and agree to the Terms & Conditions for using CapTel.
  2. The display screen lists the Terms & Conditions for using the CapTel phone.
  3. Follow the directions on the display screen to review each of the Terms & Conditions. Press the YES button to accept each statement.

Once you’ve agreed to all the Terms & Conditions, the process is complete. Congratulations! You can begin making and answering calls with captions.

If you do not agree with the Terms & Conditions, press the NO button. The CAPTIONS feature will remain off during your calls. You can still use CapTel as a standard telephone, but you will not receive captions during your calls.

Captions will not be activated on your phone until the Terms & Conditions are accepted.

To review the Terms & Conditions wording again, press the CAPTIONS button. The Terms & Conditions information will appear again, and you will have another opportunity to accept the Terms & Conditions by pressing the YES button.

If you have any questions about the Terms & Conditions or how to register your CapTel phone, please press the blue Customer Service button for assistance.

At the main screen, the time will be displayed on the Braille display. From here, you can make a call or press “Yes” to access the Options Menu.

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4 MAKING AND ANSWERING CALLS

Before you dial, make sure the CAPTIONS button is on (red light on). You can turn captions on/off at any time during your call by pressing the CAPTIONS button.

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4.1 Off-Hook dialing

  1. Take the receiver off the hook, then dial the phone number using your Braille display’s input keyboard, or the phone’s number keypad. This option does not allow for the use of backspace. The phone will connect immediately. Displayed: (CapTel CA# C1111)
  2. Navigate through captions at your own pace using space+dot4, space+dot1, and space.

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4.2 On-Hook dialing

  1. With the receiver still on the hook, dial the phone number using your Braille display’s input keyboard, or the phone’s number keypad. This option allows you to use backspace (dot7) if you make a mistake. As soon as the receiver is lifted, the phone will connect. Displayed: “(CapTel CA# C1111)”
  2. Navigate through captions at your own pace using space+dot4, space+dot1, and space.

Auto-Scroll: If you’d like to toggle Auto-Scroll mode, press space+dot1+dot4 while still on the call. Captions will begin to automatically move forward at five-second intervals. If you wish to turn the Auto-Scroll off, press space+dot1+dot4 again, and the captions will return to manual scrolling.

  1. When you are done with your call, hang up the handset.

TIP: Remember to dial 1+ area code if the number you are calling is long distance.

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4.3 Calling Using the Speed Dial Buttons

NOTE: You must save telephone numbers in the Speed Dial buttons before they can be used to dial. Please see the Speed Dial section for directions.

  1. Make sure that the CAPTIONS button is on.
  2. Press the SPEED DIAL button with the number that you want to call.
  3. Lift the handset. Your CapTel phone will dial the phone number for you automatically.
  4. As you dial, the display screen shows the status as your CapTel phone connects to the captioning service, letting you know when captions are ready.
  5. Listen or watch the signal meter to know when someone answers. Watch the display screen for captions. Begin your conversation as you normally would.
  6. When you are done with your call, hang up the handset.

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4.4 Calling a Number in the Phone Book

Allows you to dial a number you have saved in the phone’s memory, by name. Use space+dot1 (back, up) and space+dot4 (forward, down) to navigate through the phone book entries.

  1. Make sure that the CAPTIONS button is on.
  2. With the handset hung up, press the YES button to see the Options menu.
  3. Check that Dial from Phone Book is highlighted. Press the YES button to select.
  4. Press the UP arrow or DOWN arrow buttons to find the person you want to call.
  5. Pick up the handset. Your CapTel phone dials the number for you automatically.
  6. Listen or watch the signal meter to know when someone answers. Watch the display screen for captions. Begin your conversation as you normally would. When you are done with your call, hang up the handset.

NOTE: Phone numbers must already be saved in the Phone Book before you can use the Phone Book to dial. Please see section 9.1 Saving Phone Numbers in the Speed Dial Buttons for directions.

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4.5 Answering an Incoming Call

  1. When your CapTel phone rings, the display will light up to alert you to an incoming call.

NOTE: If you have Caller ID service, you will see the name and/or the phone number of the person calling.

  1. Make sure the CAPTIONS button is on (red light on).
  2. Pick up the handset, and answer the call as you normally would.
  3. Listen or watch the signal meter for a response. Watch the display screen or read the braille display cells for captions.

TIP: If you answer on an extension telephone and want to get captions, just pick up the CapTel handset and press any of the number keys. Your CapTel phone will connect to the Captioning Service, and you will be able to view captions of the call on the CapTel display screen.

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4.6 Call Waiting

You can use enhanced telephone features such as Call Waiting that you may have as part of your telephone service. With the CapTel 880iB, you will see captions during your first conversation and during the second Call Waiting conversation as well.

To use Call Waiting:

  1. During a conversation, listen for the beep or see (TONES) in the captions. It may indicate an incoming call with Call Waiting.
  2. Inform the party you are speaking with on the initial call that you have another call on Call Waiting and ask if they wouldn’t mind holding.
  3. Press the FLASH button to switch to the second call (you will receive captions of this call as well).
  4. Press the FLASH button again to return to the first call if appropriate.

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5 VIEWING CAPTIONS

5.1 Turning Captions On/Off During a Call

You can turn captions on/off at any time during your call by pressing the CAPTIONS button. When the red light around the CAPTIONS button is lit, you will see captions of everything the other party says. When the light is off, you will not receive captions.

If you turn captions on in the middle of a call, there will be a brief delay as your CapTel 880iB phone connects to the Captioning Service. Then, captions will begin. During this time, you may still talk/listen to the other party. You do not need to wait for captions to begin if you can hear the other party well enough to carry on the conversation. You can speak at any time even if captions are not present.

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5.2 Viewing Corrections

On occasion, word errors may appear in the captions due to the voice recognition system the Captioning Service uses. The Captioning Service will try to correct any word errors as they occur. The corrected word appears in [brackets] to let you know a correction has been made.

There may be a slight delay before the word error is corrected. If you are unclear about what was said, ask your caller to clarify.

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5.3 Reviewing Captions During a Call

While on a call, press the UP arrow button to scroll back through captions that appeared earlier in the conversation. You can continue talking or listening while you review captions. Everything the other party says will continue to be captioned, even while you are looking back at earlier captions.

When you are ready to return to the live conversation captions, press the NO button. Anything the other party said during the time you were reviewing captions will appear, and the live captions will continue as usual.

You can go back, again, at any time during the call to review what was said. Just press the UP arrow button.

NOTE: Your CapTel phone holds up to 500 lines of captions in conversation memory. If the conversation memory fills up entirely, older captions will be erased as new captions come in.

TIP: You may find it helpful to “freeze” captions on the display screen in order to read all the captions on one screen before the conversation moves on. To freeze captions on the screen during a conversation, press the UP arrow button to stop captions. You can read everything on the screen. When you are ready to continue with the conversation, press the NO button. Everything your caller said while the display screen was frozen will continue to be captioned.

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5.4 Reviewing Captions After Hanging Up

To review captions after your conversation is ended and the phone is hung up:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button three times until Conversations is highlighted. Press the YES button to select.
  3. Check that Review Conversations is highlighted. Press the YES button to select. You will see captions of your conversations, with the most recent call on the bottom of the screen. Previous conversations may appear further up the display screen.
  4. Press UP or DOWN arrow button to scroll through the saved conversations.
  5. When you are done, press NO to exit.
  6. Press the NO button repeatedly to exit out of the menu system.

NOTE: Your CapTel phone comes with the Save Conversations feature enabled, letting you view conversation captions after you’ve hung up the phone. To turn off this feature, please see section 5.5. If you turn off the Save Conversations feature, all conversation captions will be erased every time you hang up the phone.

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5.5 Save Conversations

You can set your CapTel phone to Save Conversations after the call has ended and the phone is hung up. This allows you to go back and review what was said after you’ve hung up. You can review up to 500 lines of conversation captions. Or, you can have captions erased every time the phone is hung up. The default setting is to Save Conversations after the call is ended.

To change the Save Conversations setting:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button three times until Conversations is highlighted. Press the YES button to select.
  3. Press the DOWN arrow button once until Save Conversations is highlighted. Press the YES button to select.
  4. Press UP or DOWN arrow button to turn SAVE CONVERSATIONS on or off. Save Conversations On saves conversation captions after the call is finished and the phone is hung up. Save Conversations Off erases the conversation captions after every call.
  5. After you’ve made your selection, press the YES button to accept or the NO button to exit out of Conversation Options.
  6. Press the NO button repeatedly to exit out of the menu system.

NOTE: This setting will remain On/Off until you change it again.

NOTE: Your CapTel phone holds up to 500 lines of captions in conversation memory. If the conversation memory fills up entirely, older captions will be erased as newer captions come in. If the power is interrupted to your CapTel phone, conversations stored in memory will be erased.

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5.6 Erase All Conversations

You can erase all conversation captions stored in memory. To delete your saved conversations:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button three times until Conversations is highlighted. Press the YES button to accept.
  3. Press the UP arrow button once until Erase All Conversations is highlighted. Press the YES button to accept.
  4. The display screen asks Would You Like to Erase All Conversations? Press the YES button to erase captions. Or, press the NO button to exit.
  5. Press the NO button repeatedly to exit out of the menu system.

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6 USING THE ANSWERING MACHINE

Your CapTel phone comes with a built-in answering machine that will answer calls and take messages for you when you are unavailable. The Answering Machine records both the voice message and captions, so that you can listen to the message with the benefit of reading the captions. Up to 63 recordable messages can be saved, each message can be up to 2 minutes long.

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6.1 Answering Machine On/Off

To turn the Answering Machine on:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the DOWN arrow button once until Answering Machine is highlighted. Press the YES button to select.
  3. Check that Answering Machine On/Off is highlighted. Press the YES button to select.
  4. Use the UP or DOWN arrow buttons to highlight Answering Machine On or Off. Press the YES button to select.
  5. Press the NO button repeatedly to Exit. The Answering Machine will stay on or off until you change this setting.

TIP: When the phone is not in use, the Answering Machine icon appears in the CapTel display screen whenever the Answering Machine is turned on, letting you quickly check at a glance if the Answering Machine is turned on or off.

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6.2 Playing Messages

You can listen to your Answering Machine messages over the CapTel handset, while at the same time reading captions of what the messages say. There are two ways to play your Answering Machine messages:

Option 1: From CapTel Display Screen

  1. The CapTel display lets you know when there are new messages waiting for you. On a braille display, new messages will be indicated by the letter M after the time (e.g. 11:05 AM M) Press the UP button to listen to new messages.
  2. Follow the directions on the display screen to lift the CapTel handset and listen to your messages.
  3. The CAPTIONS light will go off and captions of the recorded message appear on the display screen.
  4. When you are finished listening to each message, you can:
    • Press YES to erase the message;
    • Press NO to replay the current message;
    • Press UP arrow button to review previous messages;
    • Press DOWN arrow button to move to the next message
  5. Hang up the handset when you are finished playing your messages.

NOTE: If you need to, you can have the message re-captioned. This is helpful if you notice a word error in the captions. Just press the CAPTIONS button, and the answering machine message will play over again – with new captions.

Option 2: From the Options Menu

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the DOWN arrow button once until Answering Machine is highlighted. Press the YES button to select.
  3. Press the DOWN arrow button once to highlight Play Messages. Press the YES button to select.
  4. Follow the directions on the display screen to lift the CapTel handset and listen to your messages.
  5. The CAPTIONS light will go off, and captions of the message will appear on the display screen while the message is playing.
  6. When you are finished listening to each message, you can:
    • Press YES to erase the message;
    • Press NO to replay the current message;
    • Press UP arrow button to review previous messages;
    • Press DOWN arrow button to move to the next message.

NOTE: If you need to, you can have the message re-captioned. This is helpful if you notice a word error in the captions. Just press the CAPTIONS button, and the answering machine message will play over again – with new captions.

  1. When you are finished playing your messages, hang up the CapTel handset.

NOTE: The CapTel display screen stays ON whenever there is a new answering machine message that has not been reviewed, alerting you to new messages (unless the Keypad Light Timeout feature is set – then the display screen will go off after 60 seconds of non-use).

6.3 Clear All Messages

In addition to erasing messages one at a time as you play them, you can also erase all your saved Answering Machine messages at one time.

To clear all your Answering Machine messages:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the DOWN arrow button once until Answering Machine is highlighted. Press the YES button to select.
  3. Press the DOWN arrow button twice to highlight Clear All Messages. Press the YES button to select.
  4. Press the YES button to erase all saved Answering Machine messages. If you don’t want to erase all messages, press the NO button to exit.
  5. CapTel confirms that your Answering Machine messages have been erased.

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6.4 Recording a Personal Greeting Message

Before you begin making/receiving calls, you may want to record a personal greeting message for the CapTel 880iB Answering Machine. If you do not want to record a personal greeting, the Answering Machine will use a prerecorded greeting that says, “Hello. No one is available to take your call. Please leave a message after the tone.” Refer to the “Default Greeting” section to learn how to view the prerecorded greeting and to set your greeting back to the default if you no longer wish to use your personal greeting.

To record a personal greeting message:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the DOWN arrow button once to highlight Answering Machine. Press YES to select.
  3. Press the DOWN arrow button three times to highlight Greeting Message. Press YES to select.
  4. Press the UP arrow button once to highlight Record New Greeting. Press YES to select.
  5. Lift the CapTel handset and wait three seconds before starting to speak. Speak into the handset.
  6. When you are finished, press the YES button to stop. Your new message will be played back over the handset for you to review. If you’d like to re-record your greeting, press the NO key to begin recording again.
  7. When you are satisfied with your new greeting, hang up the telephone handset. CapTel will send out your personal greeting whenever the Answering Machine picks up a call.

6.5 Default Greeting

To view the default greeting:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the DOWN arrow button once to highlight Answering Machine. Press YES to select.
  3. Press the DOWN arrow button three times to highlight Greeting Message. Press YES to select.
  4. You will see “View Default Greeting” highlighted. Press YES to select.
  5. You should see the prerecorded default greeting on the screen. Once you are finished reading it, press NO to exit.

To use the default greeting

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the DOWN arrow button once to highlight Answering Machine. Press YES to select.
  3. Press the DOWN arrow button three times to highlight Greeting Message. Press YES to select.
  4. Press the DOWN arrow button once to highlight Use Default Greeting. Press YES to select.
  5. Press the YES button to use the default greeting, or press NO to exit without changing your greeting.

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6.6 Play Current Greeting

To play the current greeting:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the DOWN arrow button once to highlight Answering Machine. Press YES to select.
  3. Press the DOWN arrow button three times to highlight Greeting Message. Press YES to select.
  4. Press the DOWN arrow button twice to highlight Play Current Greeting. Press YES to select.
  5. Lift the handset to play the greeting, or press NO to exit.

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6.7 Answer Ring Count

You can set the approximate number of times the CapTel will ring before the Answering Machine answers the call. The default setting is four (4) rings, but you can set it to be any number of rings between three and eight.

NOTE: The ring count may be slightly different in telephone systems that use “distinctive” ring patterns. Please experiment with this setting as needed for your specific phone system.

To set the number of rings before answering:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the DOWN arrow button once until Answering Machine is highlighted. Press the YES button to select.
  3. Press the UP arrow button twice until Settings Answering Machine is highlighted. Press the YES button to accept.
  4. Check that Answer Ring Count is highlighted. Press the YES button to accept.
  5. Use the UP or DOWN arrow buttons to select the number of rings, from 3 rings up to 8 rings. Press the YES button to select.
  6. Press the NO button repeatedly to exit.

On incoming calls, your CapTel phone will ring this number of times before the Answering Machine picks up the call.

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6.8 Making Incoming Messages Audible/Silent

Just like with other Answering Machines, you can “screen” callers by having incoming messages played aloud on the CapTel phone for you to hear and read before you answer the call. While this is a convenient feature, there may be times when you do not want incoming messages to be played aloud, but instead taken silently for you to review at a later time. The default setting is for incoming messages to be muted (silent).

To make incoming calls audible or set them to be silent:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the DOWN arrow button once until Answering Machine is highlighted. Press the YES button to select.
  3. Press the UP arrow button twice until Settings Answering Machine is highlighted. Press the YES button to accept.
  4. Press the DOWN arrow button once so that Incoming Message is highlighted. Press the YES button to accept.
  5. Press the UP or DOWN arrow button to highlight Incoming Messages Audible or Muted.

With the Incoming Messages Audible option selected, the phone will play incoming messages aloud on the CapTel phone as the message is being taken for you to hear/screen as they are recorded.

With the Incoming Messages Muted option selected, the phone will take incoming messages silently, and you will not be able to hear the message as it is being taken. You will be able to hear and review the message after it has been recorded.

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6.9 Caption External Answering Machine Messages

Your CapTel 880iB can also show captions of messages that callers leave on your external voice answering machine. External answering machines are separate devices that you connect to your CapTel by a telephone line.

To get captions of your external answering machine messages:

  1. With the handset hung up, press the YES button to see Options.
  2. Press the DOWN button once until Answering Machine is highlighted. Press the YES button to select.
  3. Press the UP button once until Caption External Ans Machine is highlighted. Press the YES button to accept.
  4. The display shows that CapTel is ready to caption messages. Press the YES button to accept.
  5. Lift the CapTel handset, and place it next to your answering machine speaker. Make sure the mouth-piece of the handset is next to the speaker of your answering machine, else the audio may be extremely quiet. While you do this, your CapTel connects to the captioning service.
  6. The display shows you when captions are ready. Press the “PLAY” button on your answering machine to play the messages aloud. Your CapTel will show you captions of the answering machine messages as they are played. During this time, you may operate your answering machine the same way you normally do, using the answering machine features such as play, re-play, delete, or save messages.
  7. When you are done listening to your messages/reading captions, hang up the CapTel handset.

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7 CALL HISTORY

7.1 Using Call History to See Recent Calls

Your CapTel 880iB phone keeps a list of the most recent incoming phone calls, including calls you may have missed. Your CapTel phone stores up to 99 incoming phone calls.

To see callers’ information saved in Call History, press the DOWN arrow button from the home screen to scroll back through recently received calls.

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7.1.1 Missed Calls

Any unanswered calls appear as New Calls in the display screen and on your braille display as the letter C after the time on the menu.

  1. To review calls, press the DOWN arrow button.
  2. Use the UP and DOWN arrow buttons to move backwards and forwards through previous call listings.

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7.1.2 Previous Calls

You can review Call History information from previous calls at any time.

To review recent calls in Call History:

  1. With the handset hung up press the YES button (or space+dot8 on your braille display) to see the Options menu.
  2. Press the DOWN arrow button twice until Call History is highlighted. Press the YES button to accept.
  3. The CapTel display screen will show you a list of phone numbers of calls to your CapTel 880iB, listing the most recent call first and going back in chronological order. Use the UP and DOWN arrow buttons to move backward and forwards through previous call listings.

NOTE: You can delete Caller ID entries as you review them by pressing the YES button.

  1. When you are done, press the NO button repeatedly to exit out of Call History.

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7.2 Clearing All Caller ID Entries

You can delete individual Caller ID entries as you review them (see Using Call History to See Recent Calls) or you can erase all Caller ID records at one time.

To clear (delete) all Caller ID entries:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the DOWN arrow button twice until Call History is highlighted. Press the YES button to select.
  3. Use the DOWN arrow button to highlight Clear All Caller ID Records. Press the YES button to select.
  4. The display asks Would You Like to Clear All Caller ID? Press YES to erase all Caller ID listings.
  5. Press the NO button repeatedly to exit out

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8 USING THE PHONE BOOK

8.1 Adding a new contact to your Phone Book

You can save 97 names and phone numbers in the CapTel 880iB Phone Book.

To add a new contact to the Phone Book:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the DOWN arrow button three times until Edit Phone Book is highlighted. Press the YES button to select.
  3. Press the DOWN arrow button once until Add a New Contact is highlighted. Press the YES button to select.
  4. Use the dialing pad to enter the letters of the name of the person you wish to add. Look for the letters listed on the number keys to know which number key to press. For some letters, press the number key several times until the correct letter appears on the display screen. If you are using a braille display to insert the numbers, simply type in the letters.

Example: To enter the letter “L” using the dialing pad, press the number 5 key three times until you see “L” on the display screen.

Example: To enter the name “Mary” using the dialing pad, press the 6 key for the letter “M”, the 2 key for the letter “a”, the 7 key three times for the letter “r”, then the 9 key three times for the letter “y”. You may need to wait for the cursor to change from | to _ when entering letters that are on the same number key. To enter the name “Mary” using your braille display, type the letters m, a, r, and y. The display will show an underscore (_) after the last letter you entered. To enter a last name after the first, press the chord (space) button to insert a space, and then type the last name (e.g. Smith).

NOTE: If you make a mistake, press dot7 to delete the last character you entered.

  1. Once you have entered the contact name, press the YES button to advance to the Number section.
  2. Enter in the phone number by using the dialing pad. Use the DOWN arrow button to backspace. CapTel automatically inserts a hyphen as you enter the phone number.

NOTE: If a dialing prefix is required to get an outside line, enter in the dialing prefix first, then the phone number. Use the UP button to add a 2-second delay.

  1. When you are done entering the phone number, press the YES button to save your new contact information. Press the YES button to enter more contact names/phone numbers, or press the NO button repeatedly to exit the menu system.

TIP: Press the DOWN arrow button for a backspace. Press the # button to add a space. Press the UP arrow button to shift lock for capital letters. Press UP again to return to lower case.

NOTE: Phone book entries are stored alphabetically by the first letter of the name.

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8.2 Dialing a phone number from the Phone Book

To quickly dial any phone number listed in your Phone Book:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Make sure Dial from Phone Book is highlighted. Press the YES button to select.
  3. The display screen shows you the first contact name and number listed in your Phone Book. Use the UP and DOWN arrows to move through the contacts in your Phone Book.
  4. When you see the contact listing you want to dial, simply lift the handset. The CapTel phone will dial the number for you automatically.

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8.3 Editing an existing contact in the Phone Book

To make changes to an existing contact in the Phone Book:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the DOWN arrow button three times until Edit Phone Book is highlighted. Press the YES button to accept.
  3. Check that Edit Existing Contact is highlighted. Press the YES button to select.
  4. The display screen will show you the first listing in your Phone Book. Use the UP and DOWN arrow buttons to move through the various contacts in your Phone Book. When you find the contact you wish to change, press the YES button to select it.
  5. To edit the name, use the DOWN arrow button as a backspace to erase letters. You can enter new/different letters using the dialing pad. Look for the letters listed on the number keys to know which number key to press. For some letters, press the same number key several times until the correct letter appears on the display screen.
  6. When you are done editing the name, press the YES button to move to the Number. To edit the phone number, use the DOWN arrow button as a backspace to erase numbers. You can enter new/different numbers using the dialing pad. Use the UP arrow button to insert a 2-second delay.

NOTE: If a dialing prefix is required to get an outside line, enter in the dialing prefix first, then the phone number.

  1. When you are done editing the phone number, press the YES button to save your changes.
  2. Press the YES button to edit more contacts in your Phone Book, or press the NO button repeatedly to exit the menu system.

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8.4 Removing a contact from your Phone Book

To remove a contact from your Phone Book:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the DOWN arrow button three times until Edit Phone Book is highlighted. Press the YES button to select.
  3. Press the UP arrow once until Remove a Contact is highlighted. Press the YES button to select.
  4. The display screen will show you the first listing in your Phone Book. Use the UP and DOWN arrow buttons to move through the various contacts in your Phone Book until you see the contact listing you wish to delete.
  5. Press the YES button to remove the contact listing. The name and phone number of the contact person will be deleted from the Phone Book.
  6. Press the NO button repeatedly to exit out of the Options Menu.

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9 SPEED DIAL

You can set up three speed dial buttons on your CapTel phone to easily dial your most frequently-called phone numbers. You may want to use these buttons for emergency speed dial buttons to call the fi re department or police, or to quickly reach the phone numbers you call most often.

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9.1 Saving Phone Numbers in the Speed Dial Buttons

  1. With the handset hung up, press the SPEED DIAL button you want to program.
  2. Press the YES button to edit.
  3. Use the dialing pad or braille display to enter the letters of the name of the person you wish to add.
  4. Press the YES button to advance the selection to the Number section.
  5. Enter in the phone number by using the dialing pad. (Note: If a dialing prefix is required to get an outside line, enter in the dialing prefix then the numbers.) Use the DOWN arrow button to backspace. Use the UP arrow button to insert a 2-second delay. CapTel will automatically insert a hyphen as you enter the phone number.
  6. Press the YES button to save it.

Example: To enter the name “Mary”, press the 6 key for the letter “M”, the 2 key for the letter “a”, the 7 key three times for the letter “r”, then the 9 key three times for the letter “y”. You may need to wait for the cursor to change from | to _ when entering letters that are on the same number key. To enter the name “Mary” using your braille display, type the letters m, a, r, and y. The display will show an underscore (_) after the last letter you entered. To enter a last name after the first, press the chord (space) button to insert a space, and then type the last name (e.g. Smith).

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9.2 Editing Phone Numbers in the Speed Dial Buttons

  1. Press the SPEED DIAL button you wish to edit.
  2. Press the YES button to edit the name.
  3. Use the DOWN arrow button to backspace/erase letters in the current name. Use the number pad keys or braille display to enter a new letter or name. Press the YES button when you are done editing the name.
  4. The cursor moves to the Number entry. Use the DOWN arrow button to backspace/erase numbers in the current listing. Use the number pad key to change/enter a new phone number. Use the UP arrow button to insert a 2-second delay.
  5. When you are finished making changes, press the YES button to accept.

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9.3 Dialing with the Speed Dial Buttons

Refer to 4.3 Calling Using Speed Dial Buttons for instructions on how to dial with the Speed Dial buttons.

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10 SETTINGS

10.1 Phone Settings

10.1.1 Ringer Volume

You can set the volume of the CapTel 880iB ringer to the volume that you hear best. You may choose from minimum volume (105 dB), medium volume (111 dB), maximum volume (117 dB), or Mute (which turns the Ringer off).

To set the Ringer volume:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button twice until Settings is highlighted. Press the YES button to select.
  3. Make sure Phone Settings is highlighted. Press the YES button to select.
  4. Check that Ringer Volume is highlighted, then press the YES button to select.
  5. Press the UP or DOWN arrow button to select your desired Ringer Volume level. To turn the Ringer off entirely, select Mute.
  6. When the volume setting you want is highlighted, press the YES button to accept.
  7. Press the NO button repeatedly to exit out of the Options menu.

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10.1.2 Ringer Pitch

You can select the Ringer Pitch that helps you hear best, selecting from Low, Medium, or High frequency pitch.

To set the Ringer pitch:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button twice until Settings is highlighted. Press the YES button to select.
  3. Press the YES button to select Phone Settings.
  4. Press the DOWN arrow button once to highlight Ringer Pitch. Press the YES button to select.
  5. Press the UP or DOWN arrow button to select your desired Ringer Pitch level. The ringer will ring briefly as you switch levels.
  6. When the Ringer Pitch level that you want is highlighted, press the YES button to accept.
  7. Press the NO button repeatedly to exit out of the Options menu, or lift and replace the handset.

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10.1.3 Keypad Lights

The CapTel 880iB dialing keypad is lit to make it easier to see the number keys. The lights on the number keypad can be turned off in the CapTel Options menu. When Keypad Lights Timeout is selected, the lights on the number keypad go off automatically after approximately 60 seconds of non-use.

To turn the lights on the number keypad off:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button twice until Settings is highlighted. Press the YES button to select.
  3. Press the YES button to select Phone Settings.
  4. Press the DOWN arrow button twice until Keypad Lights is highlighted. Press the YES button to select.
  5. Press the UP or DOWN arrow button to highlight Keypad Lights Always On or Keypad Lights Timeout.

NOTE: When Keypad Lights Timeout is selected, the dialing keypad lights will go off whenever the display is blank (after approximately 60 seconds of non-use). The lights will remain on when the phone is in use.

  1. Press the YES button to select your option, or press the NO button to exit.
  2. When finished, Press the NO button repeatedly to exit out of the Options menu.

NOTE: The CapTel display screen typically stays on whenever you have new answering machine messages that have not been reviewed. If you set Keypad Light Timeout, however, the CapTel display screen will also turn off after approximately 60 seconds of non-use.

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10.1.4 Save Captions Volume

The volume level automatically returns to a mid-range setting each time you hang up the CapTel phone. You can set the CapTel to remember and use your preferred volume level on every captioned call. The saved volume only applies when the CAPTIONS button is on. When the CAPTIONS button is off, your CapTel phone will return to a mid-range volume every time you hang up.

To save your volume setting for captioned calls:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button twice until Settings is highlighted. Press the YES button to select.
  3. Press the YES button to select Phone Settings.
  4. Press the UP arrow button twice until Save Captions Volume is highlighted. Press the YES button to select.
  5. Use the UP or DOWN arrow buttons to highlight Save Captions Volume or Do Not Save Captions Volume. Press YES to select.
  6. Press the NO button repeatedly to exit.

Now, during your next call with captions, experiment with the volume button to find a level that works best for you. Whatever volume setting you choose will be saved in CapTel memory, and will be used for every call that has the CAPTIONS button lit. During non-captioned calls (CAPTIONS button off), the volume will automatically start at a mid-range setting, and will have to be adjusted manually.

NOTE: This setting will remain in effect until you go through the process again to select Do Not Save Captions Volume.

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10.1.5 Tone or Pulse Dialing

The dialing mode of your CapTel 880iB phone is set to Tone dialing. To set the dialing mode to Pulse dialing:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button twice until Settings is highlighted. Press the YES button to select.
  3. Press the YES button to select Phone Settings.
  4. Press the UP arrow button once until Tone or Pulse Dialing is highlighted. Press the YES button to select.
  5. Press the UP or DOWN arrow button to select Tone Dialing or Pulse Dialing.
  6. When the dialing mode you want is highlighted, press the YES button to accept.
  7. Press the NO button to exit out of the Options menu.

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10.2 Display Settings

10.2.1 LCD Brightness

You can adjust the brightness of your CapTel 880iB display screen to make it easier to read in well-lit or dimly-lit environments.

NOTE: You need to adjust the brightness of the Display Screen before or after a call. You cannot set the display screen brightness during a live captioned call. To adjust the brightness of the Display Screen:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button twice until Settings is highlighted. Press the YES button to select.
  3. Press the DOWN arrow button once until Display Settings is highlighted. Press the YES button to select.
  4. Check that LCD Brightness is highlighted. Press the YES button to select.
  5. The display screen shows what the current brightness level is set to: Minimum, Medium, or Maximum. Use the UP and DOWN arrows to highlight the level of brightness you would like. Press the YES button to select.

NOTE: The display screen will change brightness levels as you select the options.

  1. Press the NO button repeatedly to exit out of the Options menu.

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10.2.2 Set Conversation Colors

You can change the color of the caption font and the background color on the display screen to a color combination that you prefer. You need to set the conversation colors before or after a call. You cannot change the caption colors during a live captioned call.

NOTE: Changing the font colors applies only to conversation captions. The font size and style for your CapTel 880iB Options menu always remains the same. To change the caption font, background, or correction colors:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button twice until Settings is highlighted. Press the YES button to select.
  3. Press the DOWN arrow button once until Display Settings is highlighted. Press the YES button to select.
  4. Press the DOWN arrow button once until Set Conversation Colors is highlighted. Press the YES button to select.
  5. The display screen shows what the current text color and background color are set to, with an arrow pointing toward the Text Color setting. Press the YES button to select Text Color.
  6. A color palette appears on the bottom of the display. Use the UP and DOWN arrow keys to move through the various font color choices. When you find a font color you prefer, press the YES button to accept.

The following are the available colors, arranged in order: black, white, red, green, blue, cyan, magenta, gray, orange, and yellow. Please note that the current background color will not be available for text color, and vice versa.

Example: If the background color is green, green will not appear in text color, and vice versa. The order of colors will be black, white, red, blue, cyan, magenta, gray, orange, and yellow.

  1. The display moves down to indicate Background Color. Press the UP and DOWN arrow keys to move through the various background color choices. When you find a background color you prefer, press the YES button to accept.
  2. Press the NO button repeatedly to exit out of the menu system.

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10.2.3 Set Conversation Font Style

You can change the font style of the conversation captions to a font that you can read most easily. You need to change the font style before or after a call; you cannot change the font style during a live captioned call.

NOTE: Changing the font style applies only to conversation captions. The font size and style for your CapTel 880iB Options menu cannot be changed.

To change the conversation font style:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button twice until Settings is highlighted. Press the YES button to select.
  3. Press the DOWN arrow button once until Display Settings is highlighted. Press the YES button to select.
  4. Press the UP arrow button once until Set Conversation Font Style is highlighted. Press the YES button to select.
  5. The display screen shows the font style choices, and shows an example of the current font style setting. There are currently two font styles to choose from, including Arial and Tiresias.
  6. Press UP or DOWN arrow buttons to highlight a different font style. The display screen shows you an example of the font style that is highlighted.
  7. When you’ve selected the font style you want to use, press the YES button to accept or press the NO button to exit.
  8. Press the NO button repeatedly to exit out of the Options menu.

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10.3 Set the Time and Date

To set the time and date:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button twice until Settings is highlighted. Press the YES button to select.
  3. Press the DOWN arrow button twice until Set the Time and Date is highlighted. Press the YES button to select.
  4. CapTel shows you the current time and date setting. Use the UP/DOWN arrow buttons to move the blue highlight over the number that you want to change.
  5. On the dialing pad, press the key that lists the number you want to use.

Example: To set the time for 11:30, press the “1” key twice, then press the “3” key followed by the “0” key.

NOTE: When setting the date, only the last two numbers in the year can be changed.

  1. When you have set the time and date, press the YES button to save.

TIP: To change the time from AM to PM, press the 2 key for “AM” and the 7 key for “PM”.

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10.4 Update phone

Occasionally, changes are made to the CapTel 880iB software. Your phone can check whether new software is available and then perform an update as needed over the Internet connection. This process ensures you will always have the latest technology for as long as you own your CapTel 880iB.

To update your CapTel 880iB software:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button twice until Settings is highlighted. Press the YES button to select.
  3. Press the UP arrow button once until Update Phone is highlighted. Press the YES button to select.
  4. Press the YES button to begin updating your phone, or press the NO button to exit.
  5. The CapTel phone checks to make sure that your software is up to date. If a new software version is available, your CapTel phone updates to the most current version, then resets (reboots) itself so you are ready to make calls.

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11 BRAILLE OPTIONS

All of the settings related to the braille operation of the CapTel 880iB phone can be found within the Braille Display Settings menu, which can be accessed by pressing YES from the home screen and then pressing the UP button once.

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11.1 Braille Format

The CapTel 880iB offers four braille formats:

PLEASE NOTE: Contracted Braille and Unified English Braille services are available between the hours of 10:00 am and 6:00 pm Central Time, Monday through Friday. Uncontracted Braille service is available 24 hours a day, 7 days a week. If your phone is set to Contracted Braille or UEB during the off hours, you will automatically receive Uncontracted Braille captions.

To change the braille format:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow button once until Braille Display Settings is highlighted. Press the YES button to select.
  3. Press the YES button to select Braille Format.
  4. Press UP or DOWN to navigate through the four menu options, and press YES when you see the one you wish to use.
  5. Press the NO button to exit out of the braille format menu.

PLEASE NOTE: The user’s braille format settings will not be saved if the phone is reset.

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11.2 Automatic Line Scroll

This option allows you to adjust how quickly you wish to read the captions. You can set it to be any number of seconds between three and nine. The In-Captions hotkey (space+dot1+dot4) defaults to 5 seconds.

To set the speed of automatic line scrolling:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow to highlight Braille Display Settings. Press the YES button to select.
  3. Press the DOWN arrow button until Automatic Line Scroll is selected. Press the YES button to accept.
  4. Use the UP or DOWN arrow buttons to select the speed, or to turn it off.
  5. Press the NO button to exit.

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11.3 Bluetooth Options

11.3.1 Turning Bluetooth On and Off

Toggles Bluetooth on and off so that you can connect your Braille display to another device without disconnecting it from the CapTel phone. Hotkey on the phone keypad: 0*** with volume level all the way down.

To turn Bluetooth on and off:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow to highlight Braille Display Settings. Press the YES button to select.
  3. Press the UP arrow once to select Bluetooth Options. Press the YES button to accept.
  4. Press YES to select “Bluetooth On/Off”.
  5. Press the UP or DOWN arrows to highlight Bluetooth On or Bluetooth Off. Press YES when you see your desired option to select it.

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11.3.2 View Bluetooth Device

This menu option displays the information for the Bluetooth device that is currently paired with the phone.

To view the Bluetooth device

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow to highlight Braille Display Settings. Press the YES button to select.
  3. Press the UP arrow once to select Bluetooth Options. Press the YES button to accept.
  4. Press the DOWN button once to highlight “View Bluetooth Device”, then press YES to select.
  5. The screen should now be displaying either
  6. No Device Paired if there is not currently a device paired with the phone; OR
  7. The name of the device, and its MAC address.
  8. Press NO to exit.

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11.3.3 Scan For Bluetooth Devices

Please refer to the 11.4 How to Pair a Bluetooth Display with the CapTel 880iB section for guidance on how to pair a Bluetooth device to your phone.

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11.3.4 Remove Bluetooth Pairing

This menu option disconnects the currently paired Bluetooth device from your phone.

In order to unpair the current Bluetooth device:

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow once to highlight Braille Display Settings. Press the YES button to select.
  3. Press the UP arrow once to select Bluetooth Options. Press the YES button to accept.
  4. Press the UP button once to highlight “Remove Bluetooth Device”, then press YES to select.
  5. The screen should now be displaying “Press YES to Forget Paired Device” followed by the device name and its MAC address.
  6. Press YES, and the phone will display “device will no longer automatically connect”. If you still wish to unpair, press YES again.

NOTE: Once you unpair a display from your phone, you will need to follow the process outlined in 11.4 How to Pair a Bluetooth Display with the CapTel 880iB in order to pair it again.

  1. The display should now be unpaired, and the phone will return to the Bluetooth Settings menu after a few seconds.

Press YES or space+dot8 twice, and wait for a few seconds for the unpairing process to complete.

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11.4 How to Pair a Bluetooth Display with the CapTel 880iB

11.4.1 For all displays

  1. With the handset hung up, press the YES button to see the Options menu.
  2. Press the UP arrow to highlight Braille Display Settings. Press the YES button to select.
  3. Press the DOWN arrow twice to select Scan for Bluetooth Devices. Press the YES button to accept.
  4. If you have the HIMS Sense U2, skip down to section 11.4.3 For the HIMS SENSE U2.

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11.4.2 For displays other than the HIMS SENSE U2

  1. Select appropriate display from list of available devices. Press “Yes” button to confirm.
  2. Wait for pairing to complete. This process will take a couple of seconds.
  3. After pairing completes, Braille display will show a series of quickly updating messages as the phone continues to set up.
  4. Please wait about 1.5 minutes for phone to finish setting up, or, if you wish, press “Yes” button when prompted by phone screen. Set up messages appear very quickly on Braille display at this time.
  5. Once CapTel 880i Braille Telephone has been paired with Braille display the first time, this process will be automatic at all other times. Once paired, if you unplug your CapTel 880i Braille Telephone and plug it back in, it will automatically pair with the Braille display you set up. If you turn off your Braille display and turn it back on, it will automatically pair with your CapTel 880i Braille Telephone.

Note: the Bluetooth pairing code for all displays but the Refreshabraille 18 is 0000. The code for the Refreshabraille is 1234.

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11.4.3 For the HIMS SENSE U2

  1. Make sure Braille SENSE is set to connect via Bluetooth serial port.
    • Press F1 to access File Manager.
    • Navigate through options to get to Utilities, or press U.
    • Navigate through options to get to Terminal for Screen Reader, or press S.
    • Select Bluetooth Serial Port, then press enter, or SPACE+8
    • Please note: SENSE must be power cycled in order to reconnect to phone after it is disconnected.
  2. Phone screen will display Bluetooth setup screen. Press “Yes” button to set up Bluetooth connection to HIMS Braille Sense U2 32-cell Braille display.
  3. Select Braille Sense U2 from list of available devices. Press “Yes” button to confirm.
  4. Braille Sense will ask for a pin code. Use the Braille display to enter 0000, then press enter (Dot 8).

NOTE: If you accidentally enter a different pin code, press F2+F3+1+2+3+4+5+6 to do a soft reset of your Braille Sense, and try to set up the Bluetooth connection again.

NOTE: If you disconnect or un-pair your Braille Sense from your CapTel 880i Braille Telephone, you will need to turn off and turn back on your Braille Sense and navigate to Terminal for Screen Reader in order to re-pair.

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11.5 Braille Navigation Settings

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11.5.2 Captions Navigation

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11.5.3 Other Hotkeys

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12 PROBLEM SOLVING

My CapTel 880iB does not ring

Check that the ringer is not set to mute in the Options Menu.

I want to make captioned calls at work, but I don’t hear a dial tone when I pick up the handset.

If you need to dial a “9” or another number to get an outside line, then you must dial the “9” before placing your call. When programming a Speed Dial button, be sure to include the dialing prefix before the phone number.

What does “No Network Connection” prompt on my screen/braille display mean?

It means that the CapTel 880iB is not able to send and receive data over the Internet. Check your connections again to confirm that you are connected to the Internet service, and your Internet service is working properly. If the problem persists, please contact CapTel Customer Service for help.

Can I use the Internet on my computer at the same time that I am on the CapTel 880iB phone with captions?

Yes. At times, you may experience slightly slower captions, but there should be no major difficulties with accessing the Internet on your computer and using your CapTel phone at the same time.

Leaving messages on answering machines

You may begin leaving your message as soon as you see (BEEP) on the display screen. If you receive no further information, you may assume your message was recorded. If the answering machine is capable of confirming that a message was left, you will see the confirmation message on the CapTel display or braille display.

Using automated (touchtone) systems

Difficulty hearing over the CapTel 880iB handset

Display screen seems to be “stuck” at Waiting for Captions status bar. Nothing seems to be happening.

I sometimes get a word in brackets in the middle of the captions. Why is the word in brackets?

At times, the captioning service may correct word errors that occur in the captions. The corrected word appears in brackets to let you know that a correction has been made. There may be a slight delay before the word error is corrected. If you are unclear about what was said, ask your caller to clarify.

Using a Signaler with CapTel

To use an optional signaler light (sold separately) with CapTel, plug the device into an unused telephone extension port. If you only have the one port that is being used by your CapTel, you can use a “Y-port” (also called a “duplex port”). Plug both the CapTel and the other device into the Y-port and then plug the Y-port into the wall. You can purchase Y-ports at any store that sells telephones.

Sharing a Telephone Line Port

Devices such as signalers or life line devices often have to be hooked up to the same telephone line as your CapTel phone. If a separate, unused telephone extension is not available/close by, you can use a “Y-port” (also called a “duplex port”) to connect the CapTel to the phone line. Plug both the CapTel and the other device into the Y-port and plug the Y-port in at the wall (see illustration). If you need to connect more than two devices at the same phone port, please contact CapTel Customer Service for assistance. You can purchase a Y-Port at any store that sells telephones.

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13 CARE AND MAINTENANCE

13.1 Cleaning

Unplug the CapTel and wipe with a damp cloth. If necessary, use a small amount of mild soap such as dishwashing soap on the cloth. Never use liquid or aerosol cleaners.

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14 SAFETY INSTRUCTIONS

When using your CapTel, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons.

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16 FCC INFORMATION

The CapTel has been tested and found to comply with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and uses radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna. • Increase the separation between the CapTel and the receiver. • Connect the CapTel to an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. A label is located on the underside of the CapTel containing, among other information, an ACTA Product-Labeling Number, US: D8KTE00BCAPTEL840. If requested, this number must be provided to the telephone company.

A plug and port used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular port that is also compliant. See installation instructions for details.

The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the line may result in the devices not ringing in response to an incoming call. In most, but not all, areas the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is 0.0B.

Should you experience trouble with this telephone equipment, please contact:

CapTel Customer Service 450 Science Drive Madison, WI 53711 Phone: 888-269-7477 V/TTY Email: CapTel@CapTel.com

For repair or warranty information, please contact CapTel Customer Service at 1-888-269-7477 (V/TTY). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

This equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state tariffs.

If the CapTel causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But, if advance notice is not practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

Occasionally, your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the operation of your equipment. If so, you will be given advance notice of the change to give you an opportunity to maintain uninterrupted service.

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of the CapTel does not disable it. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

The CapTel telephone does not have any user-serviceable parts. Modification or changes to the CapTel not expressly approved by Ultratec, Inc. can void your authority to operate the equipment.

Questions about Braille CapTel Services? Please contact:
Braille@CapTel.com